Last updated: July 2026
We process shipments within 24 hours of booking. Delivery timelines vary by service type and destination. Express air shipments typically arrive in 3–15 days, while ocean freight takes 3–30 days depending on the route.
Refunds are considered on a case-by-case basis. You may be eligible for a refund if your shipment is lost in transit or if we fail to deliver within the committed timeframe (excluding customs delays and force majeure events).
If a shipment is confirmed lost, you may file a claim within 30 days of the expected delivery date. Claims are reviewed and processed within 14 business days. Approved refunds are issued to the original payment method.
Customs duties, taxes, and inspection fees paid to authorities are non-refundable. Fuel surcharges and administrative fees may also be deducted from refunds where applicable.
To request a refund, contact our support team at support@lankamahal.lk or call +94 77 123 4567. Please provide your tracking number and shipment details for faster processing.
Shipments cancelled before dispatch are eligible for a full refund. Once a shipment is in transit, cancellation is not possible. Please contact us immediately if you need to cancel a booking.
