Certain items cannot be shipped for safety, legal, or regulatory reasons.
Browse the categories below, then check the reference table for full details.
| Category | Description | Why Restricted | Examples |
|---|---|---|---|
Currency | Shipping of currency or cash is prohibited. | Illegal to ship cash across borders under anti-money laundering laws. | Banknotes, coins, cheques, money orders |
Hazardous | Hazardous or dangerous goods are not allowed. | Pose safety risks - leakage, fire, or explosion during transport. | Aerosols, batteries, flammables, corrosives |
Valuables | Precious & Semi-Precious Items are not allowed. | Require specialised insurance and handling procedures. | Gold, silver, diamonds, jewellery, antiques |
Legal | Legally restricted items are not permitted. | Banned or regulated by customs laws in origin or destination. | Weapons, narcotics, counterfeit goods, ivory |
Shipment Risk | Shipments posing risk or delay are not allowed. | Could compromise safety of other parcels or delay processing. | Used electronics, loose batteries, unboxed items |
Liquids | Liquids and semi-liquids are prohibited. | Risk of spillage and contamination of other shipments. | Perfumes, oils, paints, syrups, alcohol |
Regulatory | Goods banned by law may not be shipped. | Subject to international sanctions, embargoes, or local laws. | Endangered species, cultural artifacts, military items |
Perishable | Perishable food and beverages are not allowed. | Will spoil in transit without temperature-controlled logistics. | Fresh food, dairy, frozen items, flowers |
Living | Shipping of live animals or plants is prohibited. | Requires permits, vet checks, and climate-controlled transport. | Pets, livestock, plants, seeds, insects |
Some restricted items can be shipped with proper documentation, permits, or specialised handling.
Some restricted items may ship with prior approval and proper documentation.
We help you navigate customs requirements for eligible items.
Contact us before booking. We will check if your item can be shipped.
Common questions about our services.
Can't find your answer? Contact our support team.
We deliver to over 200 destinations worldwide. Coverage and transit times depend on the origin and destination country.
Enter your tracking number on the home page or in the Track section. You will see live status updates and tracking history.
Yes, we offer packing guidance and can supply materials for eligible pickups. Fragile items are handled with extra care.
Yes. Use the Schedule Pickup tab or the Pickup page to choose a convenient time and location.
Fill in origin, destination, and weight details in the Get a Quote tab and submit the form. Our team will respond within 24 hours.
