Frequently Asked Questions

Lanka Mahal is an international courier and logistics provider offering express and ocean freight services to 200+ destinations worldwide. We handle everything from documents and parcels to bulk cargo.

We deliver to over 200 destinations worldwide, including major corridors to the USA, UK, Canada, UAE, Saudi Arabia, Qatar, Kuwait, Singapore, Malaysia, Australia, and Europe. Contact us for a specific country check.

We have multiple branches across Sri Lanka. Visit our Branches page to find the nearest location or simply schedule a free door-to-door pickup online.

Air freight is faster (3–15 days) and ideal for urgent, smaller shipments. Ocean freight takes longer (3–30 days) but is more economical for heavy, bulky, or large-volume cargo.

You can book a shipment online through our website, schedule a doorstep pickup, or drop off your parcel at any Lanka Mahal branch. We will handle the rest including documentation and customs clearance.

There is no strict upper limit. Small parcels, heavy cargo, and full container loads are all handled. For very heavy shipments, we recommend ocean freight for cost efficiency.

Yes. Document shipping is one of our core services. Documents are shipped via air freight with tracking and fast delivery.

Most carriers require a physical address for delivery. PO box delivery may be possible in some countries - please check with our support team before booking.

Perishable food items are generally not accepted due to spoilage risks during transit. Non-perishable packaged foods may be allowed depending on destination country regulations.

Prohibited items include currency, hazardous materials, precious metals, weapons, narcotics, liquids, live animals, perishable foods, and legally restricted goods. See our Prohibited Items page for a full list.

Enter your tracking number on the Track page. You will see real-time status updates including current location, estimated delivery date, and a complete tracking history timeline.

Tracking may pause during customs clearance, weekends, holidays, or when the shipment is in transit between facilities. If there is no update for 7+ days, please contact our support team.

Pending - awaiting pickup. Info Received - carrier has shipping details. In Transit - on the move. Out for Delivery - last mile. Delivered - signed for. Exception - a delay or issue. Cancelled - shipment was cancelled.

Yes. Create an account and claim your shipment to receive automatic email and WhatsApp notifications on every status change.

Double-check the number for typos. If it still does not work, the shipment may not yet be registered in the system. Contact support and we will investigate.

Volumetric (DIM) weight is calculated as (Length × Width × Height) ÷ 5000 for metric units. If the volumetric weight exceeds the actual weight, the chargeable weight will be the higher value. Use our Volumetric Calculator for instant results.

Air freight delivery times range from 3–5 days for priority, 3–7 days for standard express, 4–7 days for regional, 8–12 days for economy, and 10–15 days for standard shipping depending on destination.

Ocean freight transit depends on the route: Sri Lanka 3–5 days, Singapore 10–14 days, Malaysia 12–16 days, UK 22–28 days, Canada 25–30 days from Sri Lankan ports.

LCL (Less than Container Load) means your cargo shares container space with other shipments - you pay only for the space you use. FCL (Full Container Load) gives you an entire container, ideal for bulk cargo.

Yes. We offer packing guidance and trained professionals can carefully pack fragile, valuable, and important shipments. Contact us for specific packing requirements.

Yes, cargo insurance is available as an optional add-on for both air and ocean freight shipments. It provides protection against loss or damage during transit.

Use the Get a Quote page to fill in your shipment details. Our team will respond with a competitive rate within 24 hours. You can also use our Volumetric Calculator to estimate dimensional weight beforehand.

We accept bank transfers, credit/debit cards, and online payment methods. Payment terms for regular business accounts can be arranged separately.

All applicable charges including freight, fuel surcharges, and documentation fees are communicated upfront in your quote. Customs duties and taxes at the destination are payable by the receiver.

We handle export documentation and customs clearance on the origin side. Duties, taxes, and import clearance at the destination are the receiver's responsibility. We provide guidance on what to expect.

Yes. Invoices are generated for every shipment and are available in your account dashboard. You can view and download invoices from the My Invoices section.